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Contactless ordering and payment solution for speedy checkout

Contactless ordering and payment solution for speedy checkout

Contactless ordering and payment solution for speedy checkout

Marketplace

B2C

B2B

Consumer Goods

Stock Managment

Contactless Payment

Online Ordering

Delivery

Over a year and a half, Serve pivoted from a QR code-based order and payment solution for restaurants to a 24-hour home delivery service for essential goods. Next, a system for petrol station patrons to tip, order, and pay for items brought to their vehicles from the convenience store on-site.

I design intuitive consumer web apps optimised for product upselling and speedy checkout, along with merchant dashboards that included point-of-sale integrations, from scratch stock management features
Over a year and a half, Serve pivoted from a QR code-based order and payment solution for restaurants to a 24-hour home delivery service for essential goods. Next, a system for petrol station patrons to tip, order, and pay for items brought to their vehicles from the convenience store on-site.

I design intuitive consumer web apps optimised for product upselling and speedy checkout, along with merchant dashboards that included point-of-sale integrations, from scratch stock management features
Over a year and a half, Serve pivoted from a QR code-based order and payment solution for restaurants to a 24-hour home delivery service for essential goods. Next, a system for petrol station patrons to tip, order, and pay for items brought to their vehicles from the convenience store on-site.

I design intuitive consumer web apps optimised for product upselling and speedy checkout, along with merchant dashboards that included point-of-sale integrations, from scratch stock management features

TIMELINE

May 2021 - Aug 2022

TEAM

2 Founders

1 PM

3 Engineers

SOME THINGS I DID

  • I learned the importance of managing UX and technical debt by navigating 4 mayor product pivots.

  • I worked closely with the lead engineer to build an OpenAPI Specification in parallel with the product design.

  • I owned the end-to-end product experiences across the consumer and business products.

  • The solution included designing a QR code-based payment system for restaurants, allowing patrons to digitally navigate typical scenarios such as selecting and customising menu items, viewing their table’s orders, splitting bills, and making quick payments. The solution was strategically geared to boost upselling.

  • The product pivoted to a 24h home delivery service for essential goods using micro-fulfilment centres. I designed a product delivery management and tracking for consumers and merchants.

  • I built and iterated the dashboard for merchants, which included an in-restaurant tablet for order management and point-of-sale integration, a stock management system for desktop and mobile, and an analytics dashboard for in-depth insights into customer behavior.

In-store order management system

In-store order management system

Phone Email
Phone Email
Phone Email
Phone Email
Phone Email
Phone Email

Next Up: Airkey

In-store order management system

In-store order management system

Phone Email
Phone Email
Phone Email
Phone Email
Phone Email
Phone Email

Next Up: Airkey

Next Up: Airkey